Candlelight 747 Healthcare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness, empathy and compassion, staff respected their privacy and dignity. Staff treated colleagues with kindness and respect. When asked if staff were kind and caring, one person said, “Yes”, and their relative added, “We wouldn’t have them here if they weren’t.” Another relative said, “[Staff] treat people with dignity and respect.”

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.
People’s preferences around the gender of staff who cared for them was respected. Staff understood people’s specific communication needs.
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.
When asked about promoting independence, a relative said, “’They are very good, they communicate with [person] and ask her wishes.”
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.
Daily care records showed staff reacted to people’s immediate needs quickly and appropriately. For example, staff ensured people went out in to the community when they wanted to.
 

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.
Managers held regular supervisions and team meetings to support staff. There were good communication channels between staff and management. One staff member said, “Any concerns they will take it on board and give the feedback afterwards.”