The Hamptons

This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.

This meant the service management and governance was inconsistent. 

Although the service had governance processes and procedures in place, these did not always operate effectively, and it was not always clear that managers had appropriate oversight and monitoring of these processes. We identified gaps in various documentation that we reviewed, along with inconsistencies with how certain information was recorded and located.

However, staff felt supported within their roles and gave positive feedback about working for the service. Managers were passionate about the service and were keen to continue to make improvements.

The service was in breach of regulations for governance at the service.