The Hamptons

This means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant patient outcomes were consistently good, and patient feedback confirmed this.

Staff assessed the mental and physical health needs of patients on admission which meant staff had identified physical health needs and developed holistic care plans.

Patients had up to date care plans in place, which were individual to the patient.

Staff always supported patients to lead healthier lives. We saw outdoor activity encouraged. Staff offered activities and advice to support patients with healthy eating and to take more exercise.

However, staff supervision compliance rates were low in the months prior to the assessment.

There were some significant gaps identified in the patient weekly physical observation checks and it was not clear how managers were assured that these were being monitored. There were also inconsistencies in the recording and locations of certain documentation.