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The Kent Autistic Trust - 14 High Street Good

Inspection Summary

Overall summary & rating


Updated 28 June 2019

About the service:

The Kent Autistic Trust – 14 High Street is a domiciliary care agency. It provides personal care to people living in their own flats and supported environments.

The Kent Autistic Trust – 14 High Street provides care and support to people living in five ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had two supported living properties in Strood, one in Chatham and one in Brompton, all of which are in Medway, Kent. In these premises people had their own flats. There were offices on site and communal spaces where people and staff could come together. The service also had a Canterbury supported living service. This had a selection of self-contained flats on the upper floor and a large ground floor flat which three people shared. They each had their own bedrooms, but shared the kitchen, dining room, lounge, laundry and the garden. There was an office on site.

Not everyone using The Kent Autistic Trust – 14 High Street receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. The service was providing personal care to 11 people diagnosed with learning disabilities and autistic spectrum disorder at the time of the inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; staff recognised that people had the capacity to make day to day choices and supported them to do so. People were encouraged and supported to be independent. People were engaging in the community, for example utilising their local community to utilise ordinary community resources, shops, access courses, access day services and activities to ensure they had a good day. People were also supported to take holidays both in the UK and abroad.

The provider and staff were exceptionally responsive and worked continuously to make improvements to the service and provide people with high quality care. The provider and staff demonstrated a detailed knowledge of the people they supported and over time had developed trusting relationships with them, so that people felt safe receiving support. The provider had been extremely responsive to people’s needs and designed services specifically to meet people’s changing needs. People were happy and smiling, relatives were very happy with the service. One relative said, “I can’t praise them enough, they do a wonderful job.”

The service was well-led. The management team knew people very well, the registered managers and assistant managers spent time on shift working with people and staff. The management team carried out the appropriate checks to ensure that the quality of the service was continuously reviewed, improved and evolved to meet people’s changing needs. The provider promoted an open culture and was a visible presence in the service, staff felt supported by the provider and the registered managers, they felt listened to and valued. Relatives were surveyed for their views and felt these were acted upon.

Inspection areas



Updated 28 June 2019

The service was safe

Details are in our Safe findings below.



Updated 28 June 2019

The service was effective

Details are in our Effective findings below.



Updated 28 June 2019

The service was caring

Details are in our Caring findings below.



Updated 28 June 2019

The service was exceptionally responsive

Details are in our Responsive findings below.



Updated 28 June 2019

The service was well-led.

Details are in our Well-Led findings below.