Last updated 19 August 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on the 30 June 2016, it was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service; we needed to be sure that someone would be in. The inspection team consisted of one inspector.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We visited one of the supported living properties. People were not able to give us feedback about their experiences of the service. We spoke with three relatives by telephone. We interviewed 10 staff including the registered manager, service quality compliance manager and the chief executive.

We contacted health and social care professionals to obtain feedback about their experience of the service. These professionals included local authority care managers, commissioners and nurse assessors.

We looked at two people’s personal records, care plans and medicines charts, risk assessments, staff rotas, staff schedules, four staff recruitment records, meeting minutes, policies and procedures.

We asked the registered manager to send us additional information after the inspection. We asked for copies of policies and procedures, quality audits, training information and compliments. This was received in a timely manner.

The service was last inspected on the 05 February 2014 and there were no concerns.