This inspection was carried out by an adult social care inspector. At the time of inspection 40 people were living in the home. The purpose of our inspection was to answer these key questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?
Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, their relatives, the staff supporting them and from looking at records.
If you want to see the evidence supporting our summary please read the full report.
Is the service safe?
We saw that all staff had attended safeguarding training in 2014. The people we spoke with at Katherine House Rest Home all told us they felt safe living there. One person told us” I feel extremely safe here. The home is excellent and has a good feel to it”. One relative we spoke with told us “because my relative says they feel safe here we can sleep well at night”.
Katherine House Rest Home had clear policies and procedures in place regarding abuse and the protection of vulnerable adults. The policy gave guidance to staff about their responsibilities around keeping people safe. Staff had a good understanding about safeguarding vulnerable adults; the types of abuse and the reporting procedures to be followed. The staff we spoke with demonstrated an awareness of what constituted abuse or poor practice.
Is the service effective?
We saw from the records that 85% of the staff have gained National Vocational Qualification (NVQ) level 2 and 3 in health and social care. This meant that staff had received appropriate training to provide care and support to the people who used the service.
One person we spoke with told “the girls are wonderful, kind and pleasant. They helped me so much when I was in a mess. I am sure that is down to their training.
Is the service caring?
People who used the service and their representatives spoke positively about the staff. We spoke with seven people who used the service. People told us that staff were kind and caring towards them. One person told us ”staff are very king and caring to me. They do everything for me the way I want it. It is a good place”. Another person said “staff are polite, kind and compassionate towards us all”.
We also spoke with four relatives. The relatives told us staff were polite, kind and respectful. One relative said, “the manager and all the staff are pleasant and polite whenever we come here.”
Is the service responsive?
We saw all policies stored in the office at the reception for referral and to guide staff in their work. Staff had signed to confirm they had read each policy. This included the complaint policy.
The complaints policy was displayed in the hallway and referred people to who to contact if they felt their complaint had not been resolved. For example the ombudsman. The manager had a book for recording complaints by people who used the service or their relatives, and we saw that there were no complaints since our last inspection.
The manager told us complaints would be dealt with promptly and effectively if any was received. One person we spoke with told us “if I am not happy I will tell somebody but there is no need as I have no complaints”. This meant that the home had system in place for handling complaints in a suitable manner
Is the service well-led?
We saw records that showed the manager carried out three monthly health and safety audits of the environment. The last audit was 17 June 2014.This helped to identify any hazards that could impact on the health and safety of the people who used the service. We saw that there were no issues identified.
.We saw that home had other methods of reviewing the quality of service. This included monitoring visits from persons designated by the provider. The last visit was on 19 June 2014. We saw that action plan had been developed to address the issues highlighted.
We spoke with two social care professionals who visited the home frequently. They told us they were satisfied with the care provided at the home. One person told us “I have no concern. It is a therapeutic environment which contributes to people’s sense of wellbeing”.