29 October 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our
regulatory functions. This inspection was planned to check whether the provider is meeting the legal
requirements and regulations associated with the Health and Social Care Act 2008.
This was a targeted inspection looking at the infection control and prevention measures the provider has in
place. As part of CQC's response to the coronavirus pandemic we are conducting a thematic review of
infection control and prevention measures in care homes.
This inspection took place on 14 October 2020 and was announced. The service was selected to take part in
this thematic review which is seeking to identify examples of good practice in infection prevention and
29 October 2020
About the service
Katherine House is a residential care home providing personal care to older people. The service can support up to 41 people. At the time of our inspection there were 40 people living at the home.
People’s experience of using this service and what we found
People received care of very good quality that was person centred and valued people as individuals. Equality and diversity was celebrated and activities and events were planned with this in mind. Feedback from people and their relatives, was without exception positive. It was very evident throughout the day that strong relationships had been built between staff and people in the home. Staff were kind, respectful and fun and this created a positive atmosphere.
People were able to live busy and fulfilling lives. There was a wellbeing team in place who ensured that activities reflected people’s choices and preferences. Links were made with other homes and organisations to reduce the risk of social isolation for people. This included partnerships with projects such as the ‘Bristol ageing better project’.
The home was exceptionally well led. There was a person centred approached evident from the management through to staff. Staff were motivated and happy in their roles. The management team listened to people’s views and these influenced how the service was run.
People were safe. There were sufficient numbers of staff to ensure people’s needs were met. Risk assessments were in place to guide staff in providing safe care. The home was clean and well maintained.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received good training and support to enable them to carry out their roles effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (report published 22 December 2016)
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner