HCA Healthcare UK Outpatients & Diagnostics Centre at Golders Green is operated by Wellington Diagnostic Services LLP. The centre was opened in 2007; it offers private outpatients consultations, diagnostic tests and treatment for people of all ages including children. The centre was established to serve the local community with diagnostic and screening facilities.
Patients are offered fast and convenient access to a wide range of services ensuring timely diagnosis and management. The centre uses the latest diagnostic imaging technology, including Computerised Tomography (CT), Magnetic Resonance Imaging (MRI), a Bone Densitometry (DEXA) scanner, X-ray, ultrasound and specialist cardiac screening, pathology, minor procedures and most of these procedures are accommodated on the same day.
We inspected this service using our comprehensive inspection methodology. We inspected the diagnostic and outpatient department. We carried out the unannounced part of the inspection on the 23 and 29 October 2018.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
Services we rate
We rated it as good overall.
- The service had a strong, visible patient centred culture. Staff were highly motivated and aspired to offer care that was kind and promoted people’s dignity.
- Patient’s individual needs and preferences were central to the planning and delivery of the service. The services were flexible and provided choice.
- The centre offered a wide range of outpatient clinics and diagnostic imaging services to meet the needs of patients, this gave choice and continuity of care to patients.
- The service had systems to monitor the quality and safety of the service. The use of audits, risk assessments and recording of information relating to the service performance was to a high standard.
- The managers were clear about the vision and strategy of the organisation to make sure it provided high quality care.
- The centre was clean and tidy with infection control processes in place.
- There were no reported infections in the last 12 months.
- Staff were positive about their working experience and felt supported to be part of a team.
- Patients we spoke to and feedback we received about the service was positive. There was a minimum of 24-hour turnaround for patients from their initial contact to having their scan done at the centre.
- The service exceeded its key performance indicator for reporting on diagnostic images with 98% of reports being completed within 24 hours.
- Staff demonstrated kindness and understanding of how to meet patients’ needs to ensure that their experience was positive.
We found areas of practice that require improvement:
- The local rules for radiation protection were generic and were not specifically adapted to the service.
- The staff sign off sheet for the patient group directions did not include the details of each patient group direction.
Deputy Chief Inspector of Hospitals (London and the South East)