Wharfedale House - Care Home Physical Disabilities

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The service supported people who may be at increased risk of discrimination due to a protected characteristic, such as having a disability, (The Equality Act, 2010), to have positive experiences and outcomes. People’s care plans were person specific and highlighted any religious or cultural needs. People were supported to attend activities that were important to them, for example, attending church on a regular basis. The service considered the needs of those who had communication needs in their care planning and discussed aids and interventions with people such as assistive technology. There was an equality, diversity and inclusion policy in place.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.