Springfield - Care Home Physical Disabilities

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received person-centred care from staff who knew them well and understood their individual needs and preferences. People, and those involved in their care, were actively involved in assessments and regular reviews to ensure care plans reflected their wishes and how they wanted their support to be provided. A relative said, “My [person], is a long-term resident of Springfield. I am so happy that they live in the care home because I know they will be well looked after. [Person] accommodation is well-adapted to their needs.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were given opportunities to express their views through discussions, reviews and other feedback processes.

One person told us, “If I have a complaint I will make it. There are notices around to say who to make a complaint to. I can complain to management, and they will speak to staff or can complain direct to head office.”

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The management team and staff demonstrated a strong commitment to person-centred support and care and improving outcomes and opportunities for people. People were supported to choose how they spent their time and had wide ranging opportunities, including individual and group activities such as attending day centres, church, nearby care homes and local cafes. These were driven by people’s preferences and wishes.

Care plans highlighted people’s diverse needs, preferences and aspirations. A staff member told us, “I had training on equality and diversity. A person likes to go to the Pride celebrations, so staff support them to attend. I would be happy to support people regardless of their diverse needs.” The registered manager regularly reviewed people’s care and support to ensure people continued to achieve positive and consistent outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.