Springfield - Care Home Physical Disabilities

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness, compassion and respected by staff who promoted their privacy, dignity and rights. A relative told us, “At Springfield there is a core team of staff who work tirelessly to ensure residents are safe and looked after. Their interactions with me are always professional and friendly.” One person said, “It is good living here, exactly the right place for me, staff are caring”. A professional said, “Springfield staff are professional, compassionate and really care about the residents. They go above and beyond for every resident despite challenges and complex patients. They have the competencies to raise concerns early and I am able to work very well with them so that we meet the needs of the Springfield clients. Their job is not easy, and they work extremely hard to keep everyone safe.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People’s routines were dictated by them. People had their own spacious flats, which were decorated and designed in their preferred way. They also had the opportunity to socialise together and have shared experiences. All the people at the home were involved in menu planning, shopping and preparing meals and snacks of their choosing in their own apartments. People and relatives told us this promoted people’s choices and independence. Comments included, “I chose all the things in my room.”

People had choice and control over how their care and support was provided and staff encouraged them to do as much as they could and wanted to do, with activities of daily living, to maintain their independence.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.