We carried out a review of the data available to us about KML Kare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about KML Kare, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Most people, along with relatives, staff and professionals had only positive feedback about the care provided. People confirmed they felt safe. A small number of people felt consistency of staff and timing of calls could be improved.
Safeguarding concerns were investigated and action taken to help keep people safe. Staff knew about the whistle blowing procedure and were confident to speak up if needed. There were enough staff to meet people’s needs and new staff were recruited safely. People were supported to have their medicines and incidents were investigated.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff supported people to ensure they had enough to eat and drink. Staff received the training they needed.
People's needs had been assessed and this was used to develop personalised care plans. Where required, risks had been identified and assessed. Staff supported people respectfully with their end of life care needs.
Staff described a person-centred ethos within the service. They also said there was good support and teamwork. The provider had a structured approach to quality assurance. People’s feedback was gathered and used to improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 November 2021 and this is the first inspection.
Why we inspected
This was the first inspection for this newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.