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Archived: Delos Pyramid Good

The provider of this service changed - see new profile

Reports


Inspection carried out on 14 & 18 May 2015

During a routine inspection

This inspection took place 14 & 18 May 2015 and was announced.

Delos Pyramid provides personal care and support to people living in their own homes in the Wellingborough area. It is part of Delos Community Limited, which also provides care homes and day centre services within the area. At the time of our visit 101 people were receiving a service from Delos Pyramid with 9 of those people receiving personal care and the others receiving social support. Our visit focused on the people receiving personal care.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe using the service. It was evident from talking with staff that they were aware of what they considered to be abuse and how to report this.

Staff knew how to use risk assessments to keep people safe alongside supporting them to be as independent as possible.

There were sufficient staff, with the correct skill mix, to support people with their needs.

Recruitment processes were robust. New staff had undertaken the provider’s induction programme and training to allow them to support people confidently.

Medicines were stored, administered and handled safely.

Staff were knowledgeable about the needs of individual people they supported. People were supported to make choices around their care and daily lives.

Staff had attended a variety of training to ensure they were able to provide care based on current practice when assisting people.

Staff always gained consent before supporting people.

There were policies and procedures in place in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards. Staff knew how to use them to protect people who were unable to make decisions for themselves.

People were able to make choices about the food and drink they had, and staff gave support when required.

People had access to a variety of health care professionals if required to make sure they received ongoing treatment and care.

People were treated with kindness and compassion by the staff.

People and their relatives were involved in making decisions and planning their care, and their views were listened to and acted upon.

Staff treated people with dignity and respect.

There was a complaints procedure in place which had been used effectively.

People were complimentary about the registered manager and staff. It was obvious from our conversations that staff, people who used the service and the registered manager had good relationships.

We saw that effective quality monitoring systems were in place. A variety of audits were carried out and used to drive improvements.

Inspection carried out on 28 November 2013

During a routine inspection

We spoke with two people who used the service who both spoke highly of the care and support they received. Both told us that they had been involved in putting together their care plans. One person told us that the “staff do a good job, I cannot fault them”. People told us that staff were punctual and that they always had staff they were familiar with providing care for them.

We looked at care plans for four people and saw that they contained information about people’s individual needs, preferences and preferred routines.

We spoke with two people who used the service who both told us that they would raise any concerns they had with the manager of the service. One person explained to us how staff supported them to feel safe.

We found that the provider carried out appropriate checks on staff before they began working for the service.

We saw that the manager and team leaders undertook spot checks where they visited people who received the service to check that they were happy with the care and support they received. We saw that people were also able to give their feedback on the service they received via annual satisfaction surveys.

Inspection carried out on 7 February 2013

During a routine inspection

At Delos Pyramid staff respect people's choices and act according to their wishes. One staff member said "People are given choice at every opportunity. We are very person-centred. We're here to support the things that they want to do". One person said "They help me to do the things I want to do".

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.

There were arrangements in place to deal with foreseeable emergencies.

People are assessed on their management of medicines. People are supported to manage medicines either by themselves or with varying degrees of help.

The organisation ensured staff are properly supported to provide care and treatment to people who use the services. People who use the service felt staff were qualified and experienced. One person said "They know exactly what they are doing and how to help me".

There is a comprehensive complaints system in place. People indicated that they knew how to complain and felt safe to do so. One person told us "I complained (to the manager) and she sorted it out". Records confirmed that this complaint had been acknowledged, investigated and responded to.

Inspection carried out on 26 March 2012

During a routine inspection

We spoke with five people about the service they receive. All told us they were happy with their support. Three people told us that staff treat them with respect. All five people told us that their care staff arrived on time to support them. One person told us their support was “all good” and that staff were “helpful”.