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Archived: Delos Pyramid Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 8 July 2015

This inspection took place 14 & 18 May 2015 and was announced.

Delos Pyramid provides personal care and support to people living in their own homes in the Wellingborough area. It is part of Delos Community Limited, which also provides care homes and day centre services within the area. At the time of our visit 101 people were receiving a service from Delos Pyramid with 9 of those people receiving personal care and the others receiving social support. Our visit focused on the people receiving personal care.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe using the service. It was evident from talking with staff that they were aware of what they considered to be abuse and how to report this.

Staff knew how to use risk assessments to keep people safe alongside supporting them to be as independent as possible.

There were sufficient staff, with the correct skill mix, to support people with their needs.

Recruitment processes were robust. New staff had undertaken the provider’s induction programme and training to allow them to support people confidently.

Medicines were stored, administered and handled safely.

Staff were knowledgeable about the needs of individual people they supported. People were supported to make choices around their care and daily lives.

Staff had attended a variety of training to ensure they were able to provide care based on current practice when assisting people.

Staff always gained consent before supporting people.

There were policies and procedures in place in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards. Staff knew how to use them to protect people who were unable to make decisions for themselves.

People were able to make choices about the food and drink they had, and staff gave support when required.

People had access to a variety of health care professionals if required to make sure they received ongoing treatment and care.

People were treated with kindness and compassion by the staff.

People and their relatives were involved in making decisions and planning their care, and their views were listened to and acted upon.

Staff treated people with dignity and respect.

There was a complaints procedure in place which had been used effectively.

People were complimentary about the registered manager and staff. It was obvious from our conversations that staff, people who used the service and the registered manager had good relationships.

We saw that effective quality monitoring systems were in place. A variety of audits were carried out and used to drive improvements.

Inspection areas

Safe

Good

Updated 8 July 2015

The service was safe.

Staff were knowledgeable about protecting people from harm and abuse.

There were enough trained staff to support people with their needs.

Staff had been recruited using a robust recruitment process.

Systems were in place for the safe management of medicines.

Effective

Good

Updated 8 July 2015

The service was effective.

Staff had attended a variety of training to keep their skills up to date and were supported with regular supervision.

People could make choices about their food and drink and were provided with support when required.

People had access to health care professionals to ensure they received effective care or treatment.

Caring

Good

Updated 8 July 2015

The service was caring.

People were able to make decisions about their daily activities.

Staff treated people with kindness and compassion.

People were treated with dignity and respect, and had the privacy they required.

Responsive

Good

Updated 8 July 2015

The service was responsive.

Support plans were personalised and reflected people’s individual requirements.

People and their relatives were involved in decisions regarding their care and support needs.

People were able to choose to attend or join in activities of their choice.

Well-led

Good

Updated 8 July 2015

The service was well led.

People and their relatives knew the registered manager and were able to see or speak to her when required.

People and their relatives were asked for, and gave, feedback which was acted on where required.

Quality monitoring systems were in place and were effective.