Active Care Group Supported Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.The provider had systems in place to ensure continuity in the event of an emergency. This was done by ensuring relevant external organisations were involved appropriately.

The provider worked with people to ensure that the service people were living in and the care provision were suitable for them. People’s preferences were taken into account to ensure continuity of service. During refurbishment works to 1 supported living service we visited, staff coordinated the work by involving people in the process. For example, staff ensured people were aware prior to work being carried out to reduce the impact on people’s wellbeing where possible.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider ensured the service was accessible and facilitated access to healthcare professionals and recorded outcomes in people’s care records. Where people had religious, spiritual and cultural needs, they were supported by staff with these. For example, where people wished to attend religious services, staff supported them to attend these regularly.

Staff received training on equity, cultural competency and anti-discriminatory practice to better understand and respond to the diverse needs of people.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Where people were receiving end of life care or wished to discuss end of life arrangements, care records showed that staff held meetings with external organisations such as the local authority, the local hospice and health commissioners to ensure there were plans in place for people’s end of life care. Staff respected people’s wishes if they did not wish to discuss end of life care. Where staff found that people had Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) orders they worked with the relevant healthcare professionals to understand the reasons they were issued. One member of staff told us, “End of life care should be person-centred and what that person likes to do at the end of their life. Whether they want more support, and what to do if their condition deteriorates. They can choose where they want it.”