- Homecare service
Active Care Group Supported Services
Assessment report published 31 October 2025
Contents
Ratings
Our view of the service
Date of assessment: 3 June to 4 July 2025
Active Care Group Supported Services is registered to provide personal care in supported living services for people living with mental health conditions, physical disabilities, sensory impairments and for people with a learning disability and/or autistic people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the assessment site visit, there were 23 people receiving a regulated activity across 4 supported living services.
We carried out this assessment because we did not assess all quality statements the last time we assessed this service (report published 10 October 2024) following which the service was rated good in the key areas of safe, caring and responsive and requires improvement in effective and well-led, resulting in an overall rating of requires improvement. We therefore undertook this latest assessment of a limited number of quality statements in the safe, effective, responsive and well-led key areas. Following our first site visit on 4 June 2025 to 1 of the supported living services, we identified concerns with the culture of that service and therefore expanded the scope of the assessment to include further quality statements in relation to risk management, medicines optimisation and kindness. The provider was already aware of some of the concerns we identified and had started to address these areas. We have commented on this in the well-led key area of this report.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ (RSRCRC) is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. During this latest assessment, we found the service was generally able to demonstrate how they were meeting the underpinning principles of RSRCRC.
We visited 4 supported living services between 4 and 26 June 2025. The site visits were undertaken by 5 inspectors who visited the services and an expert by experience who carried out telephone calls to relatives to find out about their experience of the care. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
As part of this assessment, we spoke with 14 people who used the service and 12 relatives. We spoke with 26 members of staff and reviewed documentation including policies, care records, medication administration records, training records, governance records and procedures.
People's experience of this service
People told us they generally felt safe living at the service, and we found they generally received personalised care which was tailored to their needs.
People told us they were supported to monitor their health, and staff were generally kind and caring. However, we found in 1 supported living service that staff were not always kind when describing people. The provider immediately addressed this.
Staff sought people’s consent prior providing support and where people lacked capacity to make decisions, there were systems in place to ensure decisions were made with people’s representatives and in their best interests.
People were generally empowered to make decisions, and their independence was encouraged by staff.
People told us that the progress to improve 1 service had been slow and that they did not always feel listened to. Where we identified areas of improvement, the provider took action to address these.