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Langley Court Rest Home Good

Inspection Summary


Overall summary & rating

Good

Updated 3 October 2017

Langley Court Rest Home provides care for up to 28 older people, some of whom may be living with dementia. There were 26 people using the service at the time of this inspection.

The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe living at Langley Court and spoke positively about the care provided to them. Staff knew people well and treated people with kindness, dignity and respect. Relatives and friends were welcomed and people were supported to maintain relationships with those who matter to them. People spoke about the friendly and homely atmosphere and this was evident on both days we visited.

There were enough staff to meet people’s needs and a consistent team of staff provided continuity of care to the people staying at Langley Court. A new electronic care planning system had been introduced to make sure people’s care and support needs were fully assessed, documented and reviewed at regular intervals.

People were supported to have their health needs met. We saw that people’s prescribed medicines were being stored securely and managed safely.

Staff had good access to training that gave them the knowledge and skills to support people effectively. Staff had received training around safeguarding vulnerable people and knew what action to take if they had or received a concern. They were confident that any concerns raised would be taken seriously by senior staff and acted upon.

The service understood and complied with the requirements of the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLS). Staff understood the importance of giving choice and gaining people’s consent before assisting them.

There was a system in place for dealing with people’s concerns and complaints. The registered manager understood their role and responsibilities and positive feedback was received from people and staff about the senior staff team working at Langley Court.

There were systems in place to help ensure the safety and quality of the service provided.

Inspection areas

Safe

Good

Updated 3 October 2017

The service was safe. Medicines were being managed safely.

Suitable numbers of care staff were provided to meet the needs of people who used the service.

Risks to people�s health and welfare were identified and steps were taken to minimise these and keep people safe.

Staff were aware of safeguarding adult's procedures and would report all concerns appropriately.

Effective

Good

Updated 3 October 2017

The service was effective. Staff were up to date with their training requirements and had the knowledge and skills to meet people�s needs.

The service complied with the requirements of the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLS).

Staff supported people to access healthcare services to help make sure their physical and mental health needs were met.

Caring

Good

Updated 3 October 2017

The service was caring.

Relationships between staff and people receiving support were positive and consistent feedback was received about the kind and caring attitude of the staff.

Visitors felt welcomed when they visited Langley Court Rest Home.

Responsive

Good

Updated 3 October 2017

The service was responsive. A new electronic care planning system had been introduced to ensure records were kept up to date and these helped staff to meet people�s individual needs.

People were supported to take part in activities and to maintain contact with family and friends.

People felt able to raise any concerns and the home responded promptly to these.

Well-led

Good

Updated 3 October 2017

The service was well-led. Staff were supported by an experienced registered manager and other senior staff who were approachable and listened to their views. The ethos of the home was positive and staff felt part of a team.

There were systems in place to monitor the quality of the service and make improvements where needed.