• Care Home
  • Care home

Langley Court Rest Home

Overall: Good read more about inspection ratings

9 Langley Avenue, Surbiton, Surrey, KT6 6QH (020) 8399 6766

Provided and run by:
Langley Court Rest Home Limited

Latest inspection summary

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Background to this inspection

Updated 26 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 14 January 2022 and was announced.

Overall inspection

Good

Updated 26 January 2022

Langley Court Rest Home provides care for up to 28 older people, some of whom may be living with dementia. There were 26 people using the service at the time of this inspection.

The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe living at Langley Court and spoke positively about the care provided to them. Staff knew people well and treated people with kindness, dignity and respect. Relatives and friends were welcomed and people were supported to maintain relationships with those who matter to them. People spoke about the friendly and homely atmosphere and this was evident on both days we visited.

There were enough staff to meet people’s needs and a consistent team of staff provided continuity of care to the people staying at Langley Court. A new electronic care planning system had been introduced to make sure people’s care and support needs were fully assessed, documented and reviewed at regular intervals.

People were supported to have their health needs met. We saw that people’s prescribed medicines were being stored securely and managed safely.

Staff had good access to training that gave them the knowledge and skills to support people effectively. Staff had received training around safeguarding vulnerable people and knew what action to take if they had or received a concern. They were confident that any concerns raised would be taken seriously by senior staff and acted upon.

The service understood and complied with the requirements of the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLS). Staff understood the importance of giving choice and gaining people’s consent before assisting them.

There was a system in place for dealing with people’s concerns and complaints. The registered manager understood their role and responsibilities and positive feedback was received from people and staff about the senior staff team working at Langley Court.

There were systems in place to help ensure the safety and quality of the service provided.