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Manor Farm Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 13 September 2018

Manor Farm Residential Home is registered to provide accommodation for up to 20 people requiring assistance with personal care. During our inspection there were 15 people living in the home.

Accommodation is offered over two floors and consists of single or double bedrooms, a number with en-suites and all offering washing facilities. There are two lounges available to people and the dining room is situated within a large conservatory overlooking the garden.

We last inspected Manor Farm Residential Home 20 January 2016 and we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was a comprehensive programme of quality audits managed by the registered manager. These included health and safety, infection prevention and control and a kitchen audit. The service had received a 5-star rating from the Food Standards Agency.

The registered manager used a staffing dependency tool to ensure that there was enough suitably qualified staff to meet the needs of people living in the home. The dependency tool considered people’s individual needs and was reviewed when these changed or monthly.

People, staff and relatives spoke positively about the registered manager and provider. Staff said that the registered manager was approachable and that they felt comfortable to speak with the provider if the registered manager was absent. One staff member said, “I go to [registered manager’s name] first, haven’t had to go further than [Registered manager’s name].”

A copy of the providers complaints policy was displayed in the main hallway. There had been no formal complaints about the service in the previous year, the last formal complaint being recorded in 2015.

People were offered a variety of food and drink, with themed meals and experiences being built around specific types of food. For example, during the warmer months ‘fizzy Friday’ offers people the opportunity to taste different types of fizzy drinks and this is changed to ‘frothy Friday’ during the cooler months when people are offered hot drinks, including hot chocolate with marshmallows. People who do not wish to participate are offered alternatives.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

During our previous inspection, we made a recommendation to the provider regarding environmental health and safety risks. During this inspection we revisited these recommendations and saw evidence that the shortfalls had been addressed. More information can be found in the main body of the report.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 13 September 2018

The correct number of appropriately skilled staff were available to ensure people�s needs were met

A programme of quality audits was in place and managed effectively to ensure that issues were identified and corrective actions taken

The service had acted on recommendations made during the previous inspection

Effective

Good

Updated 13 September 2018

The service remains Good

People were supported to eat and drink

The service worked in accordance with the Mental Capacity Act 2005

The service worked effectively with organisations to ensure positive outcomes for people

Caring

Good

Updated 13 September 2018

The service remains Good

Relationships between staff and people were professional and staff treated people with dignity and respect

People could communicate their opinions during meetings and through questionnaires

There was a homely atmosphere and relatives were free to visit the home and looked relaxed

Responsive

Good

Updated 13 September 2018

The service remains Good

Care plans were personalised and included information about a person�s history, likes and dislikes

The complaints procedure was displayed in the hallway. However, the service had not received a complaint since 2015 and people told us that they had not needed to complain

The service worked effectively with agencies and organisations to improve the quality of people�s lives and to ensure good outcomes

Well-led

Good

Updated 13 September 2018

The service remains Good

People spoke positively about the registered manager and provider

The registered manager was aware of their responsibility to drive improvement

There was a clear team culture and staff communicated effectively and respectfully