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Inspection Summary


Overall summary & rating

Good

Updated 16 September 2020

Hanwell House is a care home for up to 52 older people living with the experience of dementia. The service is owned by a private company. At the time of the inspection there were 50 people living at the home. The director of the company is also the registered manager. This is their only service.

We found the following examples of good practice.

¿ Visits to people living at the home were booked in advance for two people from the same household every week. This ensured there was time each week for as many people to have visits as possible. Each visit was for 30 minutes and face masks were worn. On arrival at the home the visitor completed a health screening questionnaire and had their temperature checked.

¿ The provider was very proactive in planning how their service would function during the lockdown. The planning started in January 2020 with high levels of PPE obtained directly from suppliers to ensure more than adequate supplies were maintained.

¿ Staff commenced training on the use of PPE when providing care from January 2020. The processes were enhanced to be above the guidance provided by the Government.

¿ The provider purchased a mini bus to collect staff so they did not have to rely on public transport.

¿ Steam cleaners had been purchased before the lockdown and they used them daily all over the home including floors, soft furnishing and carpets. Housekeepers used the steam cleaners in bedrooms and bathrooms. They also used a deep floor cleaner and a bottle of antibacterial liquid each time to clean all the floors around the home daily.

¿ If a resident was at the end of their life, a room had been identified near the fire exit to enable relatives to come into the home and visit the resident using full PPE.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 16 September 2020

Inspected but not rated

Effective

Good

Updated 16 September 2020

Caring

Good

Updated 16 September 2020

Responsive

Good

Updated 16 September 2020

Well-led

Good

Updated 16 September 2020