Archived: Luma Care Limited

Updated 4 October 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We reviewed notifications of incidents that the provider had sent us. Notifications are information about specific important events the service is legally required to send to us.

We visited the service on 1 and 2 September 2016. Our visit was unannounced and one inspector carried out the inspection.

We spoke with three people who lived at Luma Care Limited and one visitor. We observed care and support and looked at the care records for one person. We also viewed a number of different records about how the service was being managed and run. We spoke with the registered manager, the deputy manager and four support workers.

Updated 4 October 2016

Luma Care Limited is a care home in Salisbury. The service is registered to provide accommodation and personal care for up to three people.

The inspection took place on 1 and 2 September 2016 and was unannounced. The service was last inspected in November 2013 when it was compliant with the regulations at that time.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There was enough staff to support people with their needs. The numbers of staff were increased when needed. This was at times such as when people were taking part in planned therapeutic activities in the community.

Staff provided a caring and effective service. People told us they were treated with care and kindness by the staff who assisted them. The staff supported people with social activities, household tasks and activities of daily living. Staff knew people well and provided them with a service that met their needs.

People felt safe with the staff that supported them. Staff were able to tell us what to do if they were concerned about someone. Staff were knowledgeable about the subject of abuse. They had attended training to help them understand what abuse was and how to report concerns if they had them.

People felt they were being properly supported with their needs. They understood the aims of the service. People said they were there to increase confidence and to build up their independence. They also said they were felt they were achieving these aims. People were supported by staff that had a good understanding of their needs and the care they required. The staff were trained and knew how to provide them with effective support.

People’s right to privacy was maintained. Health and safety room checks were completed in agreement with people in advance.

There were systems in place to ensure that people’s rights were protected if they did not have mental capacity to make informed decisions. There was guidance and training for staff about the Mental Capacity Act 2005. This helped protect the rights of people who lived at the home.

People knew how to make their views known. There were a number of systems in place to receive and address complaints and concerns. The provider actively sought the views of people who used the service. This was done in a way that made it easy for people to make their views known to them.

Care records showed how people wanted support with their range of care needs. Staff helped people to make choices in their daily life and encouraged them to be independent.

The provider’s visions and values included encouraging independence and providing person centred care. These were understood and by staff and by people who used the service. The staff were able to demonstrate they followed these values when they assisted people with their needs.

Audits to check and monitor the care and service were completed on a regular basis. People were asked for their views of the service and actively encouraged to give their opinions as part of this process.