Archived: Luma Care Limited

The inspection took place on 1 and 2 September 2016 and was unannounced. The service was last inspected in November 2013 when it was compliant with the regulations at that time.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There was enough staff to support people with their needs. The numbers of staff were increased when needed. This was at times such as when people were taking part in planned therapeutic activities in the community.

Staff provided a caring and effective service. People told us they were treated with care and kindness by the staff who assisted them. The staff supported people with social activities, household tasks and activities of daily living. Staff knew people well and provided them with a service that met their needs.

People felt safe with the staff that supported them. Staff were able to tell us what to do if they were concerned about someone. Staff were knowledgeable about the subject of abuse. They had attended training to help them understand what abuse was and how to report concerns if they had them.

People felt they were being properly supported with their needs. They understood the aims of the service. People said they were there to increase confidence and to build up their independence. They also said they were felt they were achieving these aims. People were supported by staff that had a good understanding of their needs and the care they required. The staff were trained and knew how to provide them with effective support.

People’s right to privacy was maintained. Health and safety room checks were completed in agreement with people in advance.

There were systems in place to ensure that people’s rights were protected if they did not have mental capacity to make informed decisions. There was guidance and training for staff about the Mental Capacity Act 2005. This helped protect the rights of people who lived at the home.

People knew how to make their views known. There were a number of systems in place to receive and address complaints and concerns. The provider actively sought the views of people who used the service. This was done in a way that made it easy for people to make their views known to them.

Care records showed how people wanted support with their range of care needs. Staff helped people to make choices in their daily life and encouraged them to be independent.

The provider’s visions and values included encouraging independence and providing person centred care. These were understood and by staff and by people who used the service. The staff were able to demonstrate they followed these values when they assisted people with their needs.

Audits to check and monitor the care and service were completed on a regular basis. People were asked for their views of the service and actively encouraged to give their opinions as part of this process.

We saw staff members caring and kind in their manner towards the people. They were able to convey to us a good understanding of the needs of people who use the service and what kind of care and support each person needed.

We spoke with a senior manager and the therapy manager. They told us there were many different forums people could make a complaint about the service. These forums included: yearly questionnaires, review meetings and one to one time with staff members.

We saw there were clear and effective system in place to ensure staff members received supervision and there were regular staff meetings.

We saw that the manager monitored and analysed the levels of accidents, incidents and complaints to ensure that people who lived in the home were safe.