15 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 3 February 2022 and was announced. We gave the service 24 hours notice of the inspection.
15 February 2022
About the service
Moorfield House is a two storey purpose built home that provides personal care for up to 33 older people, including people living with dementia. The home has various communal and lounge areas and provides accommodation in single rooms, many of which are en-suite. An extension to the original building accommodates 13 bedrooms. At the time of the inspection 29 people were using the service.
People’s experience of using this service and what we found
People continued to be supported to express their views; people told us they had choices and were involved in making day to day decisions.
The service had an open and supportive culture. Systems were in place to monitor the quality and safety of care delivered. There was evidence of improvement and learning from any actions identified.
There were sufficient numbers of trained staff to support people safely. Recruitment processes were robust and helped to ensure staff were appropriate to work with vulnerable people.
People’s needs continued to be thoroughly assessed before starting with the service. People and their relatives, where appropriate, had been involved in the care planning process.
Staff were competent and had the skills and knowledge to enable them to support people safely and effectively. Staff received the training and support they needed to carry out their roles effectively. Staff received regular supervisions and appraisals.
Staff had awareness of safeguarding and knew how to raise concerns. Steps were taken to minimise risk where possible.
Staff supported people to access other healthcare professionals when required and supported people to manage their medicines safely.
Staff worked with other agencies to provide consistent, effective and timely care. We saw evidence that the staff and management worked with other organisations to meet people’s assessed needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We observed many caring and positive interactions between staff and people throughout the inspection. Staff had formed genuine relationships with people and knew them well and were seen to be consistently caring and respectful towards people and their wishes.
The provider and registered manager followed governance systems which provided effective oversight and monitoring of the service.
The premises were homely and well maintained. We observed a relaxed atmosphere throughout the home where people could move around freely as they wished.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good, (published 31 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.