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Inspection report

Date of Inspection: 28 May 2013
Date of Publication: 25 July 2013
Inspection Report published 25 July 2013 PDF | 82.35 KB

Overview

Inspection carried out on 28 May 2013

During a routine inspection

We looked at a sample of care plans and found they contained information about people�s likes and dislikes.

We walked around the home and saw that all areas were clean and tidy. People�s bedrooms were personalised with photographs and ornaments.

We looked at how staff at the home managed and responded to complaints and monitored the quality of the service they provided.

We spoke with people living at the home and their relatives. Comments included: �I like it here.� �They are brilliant with X and with me.� �It is excellent.� �Very nice and friendly.� �It�s nice here I like it.�