The Care Quality Commission
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  • Care home

The Glen Nursing Home

Overall: Good read more about inspection ratings

West Lane, Baildon, Shipley, West Yorkshire, BD17 5DX (01274) 586419

Provided and run by:
The Glen Nursing Home Limited

All Inspections

During an assessment under our new approach

Dates of assessment: 15 April 2026 to 6 May 2026. The Glen Nursing Home is a 66 bed residential nursing home, supporting older people, including people living with dementia. On the first day of our assessment there were 63 people living at the service. On the second day of our assessment there were 64 people living at the service. We visited The Glen on 15 and 23 April 2026. We carried out this assessment because of the length of time since we last assessed the service.

Staff demonstrated a very good understanding of people’s individual needs, respecting preferences and promoting independence. Staff were very caring and supportive when carrying out their role and relationships with people were trusting and meaningful. Recruitment practices were safe. Risks to people’s health, safety and wellbeing were assessed and regularly reviewed. Staffing levels were good, with trained and skilled staff supporting people safely and responsively. The home was purpose built, well maintained and included a range of thoughtfully designed and accessible features which promoted people’s comfort and wellbeing. Medicines were managed safely.

Equality and inclusion were promoted, with staff treating people respectfully and supporting access to care in line with individual needs. People’s care was monitored in line with best practice guidance. There was a very strong emphasis on team working which supported good outcomes for people. People were supported to have choice and control. There was a good range of individual and group activities available to people.

People’s health needs were met and the service worked well with stakeholders and other agencies. There were excellent links with allied professionals, and the service was proactive in seeking and responding to advice. The provider had carried out innovative work which ensured services worked together to provide responsive care when people were reaching the end of their lives.

Audits and checks were in place to maintain oversight of the service. There was a very strong emphasis on collaborative working and partnerships across all areas of the service. The provider and registered manager demonstrated a consistently high-level commitment to continuous improvement to improve the quality of people’s lives. The leadership demonstrated integrity and kindness and were committed to providing high quality care and support, which extended to people, their relatives and the staff team. There was a visible culture of openness and a drive for positive person-centred care and excellence. The culture was driven by the outstanding commitment and enthusiasm of the management team.

 

 

22 February 2022

During an inspection looking at part of the service

The Glen Nursing Home is a 56-bed service and is registered to provide accommodation and personal care for people living with dementia. At the time of the inspection there were 54 people using the service.

We found the following examples of good practice.

The registered manager had identified, assessed and mitigated COVID-19 risks to people, staff and visitors.

The registered manager has facilitated visits for people throughout the pandemic, inclusive of remote video calls and onsite visits safely and regularly. The service has a designated tearoom to accommodate indoor visits in line with the government guidelines.

The registered manager had implemented a detailed and regular update system with people's family and friends, to maintain clear communication channels.

Professional visitors and relatives were tested before visits took place. Visiting professionals were also asked to provide evidence of their vaccination status prior to entering.

Staff and people living at the home completed regular COVID-19 testing, had all received their COVID-19 vaccinations, and there were enough supplies of personal protective equipment (PPE) in the service.

Staff inclusive of ancillary had been provided with additional training during the pandemic on infection prevention and control practices, correct use of PPE and correct donning and doffing procedures. Staff were observed to be wearing PPE correctly.

The service was clean and well ventilated. There were robust cleaning schedules inclusive of high touch points areas, promoting safe infection control practices.

22 August 2017

During a routine inspection

This inspection took place on 22 August 2017 and was unannounced.

The Glen Nursing Home is a 56-bed service and is registered to provide accommodation and personal care for people living with dementia. Nursing care is provided. The accommodation is arranged over two floors linked by a passenger lift. All of the bedrooms have en-suite toilet facilities and there are communal lounges and dining areas for people to use.

At the time of the inspection there were 54 people using the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The last inspection took place on 15 October 2014 and the service was assessed as being ‘good’ in all domain areas and had a quality rating of ‘good’ overall.

At this inspection we found standards had been sustained and again rated the service as ‘Good’ overall. We found areas of governance and leadership had further developed and identified some outstanding areas of practice. This led us to award the ‘Is the service well led’ domain a rating of ‘Outstanding.’ There were clear lines of accountability. The home had outstanding leadership and direction from the registered manager, provider and management team.

The visions and values of the service were embedded into practice and the management team used research to make further improvements. Partnership working was excellent, for example, working with health care professionals and this had been sustained over time.

The managers strove to maintain, sustain and further improve the experiences of people living in the home through robust quality assurance processes

Why the service is rated ‘Good’ in other domain areas:

Staff were given regular training updates, supervision and development opportunities. People spoke positively about staff and the support they received. Staff demonstrated a good knowledge of the people and topics we asked them about.

People told us they felt safe and secure living in the home. Staff understood people well and knew how to keep them safe. Risk assessments were in place which provided detailed information to staff on how to maintain people’s safety.

Medicines were managed safely and overall, people received their medicines as prescribed. Good checking and auditing systems were in place to highlight any discrepancies with the medicines management system.

There were sufficient staff deployed to ensure people were provided with prompt care and support. Staff responded quickly to people’s requests for assistance. Safe recruitment procedures were in place to ensure staff were of suitable character to work with vulnerable people.

People’s consent was gained before care and support was provided. The service was acting within the legal framework of the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People had access to a range of suitably nutritious food. People’s nutrition was closely monitored and action taken to investigate any weight loss. The service liaised well with external healthcare professionals and people’s healthcare needs were being met.

The service was very caring. People were treated with a high level of dignity and respect by both staff and the management team. Good, caring relationships had been developed and staff and the registered manager knew people well. There was a positive, inclusive and person centred culture within the home.

People’s care needs were assessed and detailed plans of care put in place which were amended when people’s needs changed. People, visitors and healthcare professionals said care needs were met by the service. People had access to a range of activities and opportunities and their social care needs were met by the service.

Staff and the registered manager listened to people and ensured any complaints or concerns were investigated. People and staff spoke extremely positively about the way the service was managed and said the registered manager was friendly and approachable.

15 October 2014

During a routine inspection

We inspected The Glen Nursing Home on 15 October 2014 and the visit was unannounced.  This was the first inspection of the service since it was registered in March 2014.

The Glen Nursing Home is a 56-bed service and is registered to provide accommodation and personal care for people living with dementia. Nursing care is provided. The accommodation is arranged over two floors linked by a passenger lift. All of the bedrooms have en-suite toilet facilities and there are communal lounges and dining areas for people to use. On the day of our visit there were 55 people who used the service.

The home has a registered manager who had worked at the service since it opened. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The Glen Nursing Home is a family run service and the owner is also the registered manager. People who used the service, relatives, staff and two health care professionals all told us the management of the service was very good. They said the manager was very hands on, approachable, responsive and available. We found a very open culture at the service whereby people felt able to raise issues without hesitation. We also found any concerns were dealt with effectively.

On the day of our visit we saw people looked well cared for. We saw staff speaking calmly and respectfully to people who used the service. Staff demonstrated that they knew people’s individual characters, likes and dislikes. People who used the service or their relatives were involved in planning their care and support to make sure their needs were being met in a personalised way.

People told us they felt safe at the home. Staff understood how to keep people safe and responded appropriately to situations when people were observed to become unsettled. Their interventions meant potential incidents between people who used the service were quickly diffused.

We found the service was meeting the legal requirements relating to Deprivation of Liberty Safeguards (DoLS).

People told us the meals were good. There was a choice available for each meal and the cook was well aware of people’s preferences and spoke with them directly about their likes and dislikes.

We saw people who used the service were engaged in a variety of activities during our visit and were kept stimulated and occupied. People also told us they enjoyed the trips out that were arranged on a regular basis. People were able to choose where they spent their time for example in a quiet lounge, their bedroom or in a busier lounge area.

There were enough staff on duty to meet people’s needs. Staff told us they felt supported by the manager and that training opportunities were good. People and relatives we spoke with told us they liked the staff and had confidence in them.

Visitors told us they were always made to feel welcome and could have a meal with their relative if they wished. They also said staff kept them up to date about their relative’s well-being.