The Glen Nursing Home

Updated 25 March 2026

Dates of assessment: 15 April 2026 to 6 May 2026. The Glen Nursing Home is a 66 bed residential nursing home, supporting older people, including people living with dementia. On the first day of our assessment there were 63 people living at the service. On the second day of our assessment there were 64 people living at the service. We visited The Glen on 15 and 23 April 2026. We carried out this assessment because of the length of time since we last assessed the service.

Staff demonstrated a very good understanding of people’s individual needs, respecting preferences and promoting independence. Staff were very caring and supportive when carrying out their role and relationships with people were trusting and meaningful. Recruitment practices were safe. Risks to people’s health, safety and wellbeing were assessed and regularly reviewed. Staffing levels were good, with trained and skilled staff supporting people safely and responsively. The home was purpose built, well maintained and included a range of thoughtfully designed and accessible features which promoted people’s comfort and wellbeing. Medicines were managed safely.

Equality and inclusion were promoted, with staff treating people respectfully and supporting access to care in line with individual needs. People’s care was monitored in line with best practice guidance. There was a very strong emphasis on team working which supported good outcomes for people. People were supported to have choice and control. There was a good range of individual and group activities available to people.

People’s health needs were met and the service worked well with stakeholders and other agencies. There were excellent links with allied professionals, and the service was proactive in seeking and responding to advice. The provider had carried out innovative work which ensured services worked together to provide responsive care when people were reaching the end of their lives.

Audits and checks were in place to maintain oversight of the service. There was a very strong emphasis on collaborative working and partnerships across all areas of the service. The provider and registered manager demonstrated a consistently high-level commitment to continuous improvement to improve the quality of people’s lives. The leadership demonstrated integrity and kindness and were committed to providing high quality care and support, which extended to people, their relatives and the staff team. There was a visible culture of openness and a drive for positive person-centred care and excellence. The culture was driven by the outstanding commitment and enthusiasm of the management team.

Updated 25 March 2026

People and relatives gave consistently good feedback about their experiences of the care and support provided. They told us staff were compassionate and kind and supported people with respect and warmth. Comments included, “I have peace of mind [name of person] is well cared for” and “We have found all the staff, no matter what their role is in the home, to be kind and caring with [name of person], but also with our family.”

Our observations confirmed staff’s approach was caring and gentle, people’s views mattered, and they were listened to and included. Relatives also told us they felt valued and communication was good. We received very good feedback about the range and choice of activities and opportunities available to people. People’s views were sought through day-to-day contacts, meetings and surveys. Changes were made as a result of feedback. People and relatives were universally happy with the cleanliness, design and quality of the living environment, including people’s bedrooms and the surrounding gardens. Relatives and people were able to access private areas for their visits, including the authentic traditional pub and tea-room. The dining experience was pleasant and sociable and there was a good choice of nutritious meals and snacks available.

As part of this assessment, we used the Short Observational Framework for Inspection (SOFI). SOFI is a structured framework for directly observing and reporting on the quality of care experienced by people who may not be able to describe this themselves. Our observations confirmed staff’s approach was caring and gentle, and people’s views mattered and were listened to.