Ashbee Home Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Staff told us, “I see the same regular people and it helps as they know me and I know them.It means I can tell if something in their needs changes and I can tell my manager.” Another staff member said, “I do regular home care visits to the same clients and feel I have a wonderful relationship and routine with everyone I visit.” A third staff member said, “I visit regular clients and it's good to have the same faces around because you can forge relationships and get to know if there is a change in mood.”

Relatives stated their loved one received consistent support from reliable staff who knew them well. Comments from relatives included, “We get a small group of 3 carers, they are consistent, on time and have been reliable; the continuity is very good.” And, “They are very reliable and you can set your watch by them.” And, “The same people also come on the same day’s, they don’t change which is fantastic.” And, “They will go the extra mile. For example, I'm going on holiday next week and they already have everything in place for my relatives care when I’m away.”

A person told us, “I would recommend Ashbee Home Care Ltd, from the heart, they do everything I need and more.”

A healthcare professional told us, “They [registered manager and co-provider] identified that [ person name] had significantly deteriorated and pushed for a review. They were absolutely right in their assessment, and actioned all the equipment needed. If they had not been so thorough, this situation would have escalated into a crisis.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People told us they could access the care and support they required. This included seeing their doctor or chiropodist.

Relatives told us they were reassured by the arrangements in place to support their loved one. Comments made included, “If there is anything to be added, the staff will respond immediately.” And, “We have a care plan and this is kept in a safe place and accurately reflects the care.” And, “They are very pro-active and always pointing out anything they see that changes in my relative’s health no matter how small.”

A healthcare professional told us, “Daily care notes are informative which helps professionals gain a good insight into their patient’s history. Signs of illness and deterioration have been picked up by care staff immediately, which allows management to reach out and organise timely support. Referrals have been put in place to prevent risks and prevent hospital admissions.”

Staff told us they felt confident to raise any concerns about people’s health with the leadership team. “I see the same regular people and it helps as they know me and I know them. It means I can tell if something in their [care plan] needs changing, and I can tell my manager.” Another staff member said, “I do regular home care visits to the same clients, and feel I have a wonderful relationship and routine with everyone that I visit.” A third staff member said; “I visit regular clients and it's good to have the same faces around because you can forge relationships and get to know if there is a change in mood.” A relative said; “If the carers are worried about anything, the carers will always let me know.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Ashbee Home Care Ltd met the requirements of the Accessible Information Standard. Since 2016 all organisations that provide publicly funded adult social care are legally required to follow the Accessible Information Standard. The Accessible Information Standard tells organisations what they have to do to help ensure people with a disability or sensory loss, and in some circumstances, their carers, get information in a way they can understand it. It also says that people should get the support they need in relation to communication.

People’s communication needs and preferences were clearly recorded in care plans.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider’s Equality and Diversity policy underpinned working practices within the service, and this was supported by training and ongoing monitoring. Staff understood the needs of the people they supported and worked hard to ensure that typical barriers faced by people were removed or mitigated against. Each person had a one-page profile which could be shared with other professionals and reduced potential barriers to care within the health and social care system.

People told us they received care and support, which was accessible, timely, and considered their individual needs. For example, referrals to specialist services such as physiotherapy (PT) and occupational therapy (OT) were completed promptly. A healthcare professional said, “Ashbee Care have grown quite a [good] reputation within local services and colleagues.”

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider’s Equality and Diversity policy underpinned working practices within the service, and this was supported by training and ongoing monitoring. Staff understood the needs of the people they supported and worked hard to ensure that typical barriers faced by people were removed or mitigated against. Each person had a one-page profile which could be shared with other professionals and reduced potential barriers to care within the health and social care system.

People told us they received care and support, which was accessible, timely, and considered their individual needs. For example, referrals to specialist services such as physiotherapy (PT) and occupational therapy (OT) were completed promptly. A healthcare professional said, “Ashbee Care have grown quite a [good] reputation within local services and colleagues.”

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff received training in equity, diversity and human rights, and spot checks ensured they understood their responsibilities to always ensure inclusivity. Policies and procedures underpinned working practices within the service, and this was supported by training and ongoing monitoring. We saw evidence in staff supervision records that staff roles and responsibilities were discussed so workloads were fair for all staff.

A healthcare professional told us, “They [registered manager and co-provider] treat each client individually and can build up fantastic rapport with the most difficult of clients. They have such a gentle, calming manner about them that the clients I have seen are put at ease.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Although end of life care was not required at the time of the inspection for any service users, communication and discussions with people and family members had taken place so plans for the future could be considered early and developed to the persons wishes.