Ashbee Home Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Evidence-based care was evident in the providers policies and procedures. People’s care plans were updated when their needs changed. People’s communication methods were outlined within their care plans to enable them to receive care and treatment which worked for them.

People told us their care needs and personal preferences were discussed with them when they started receiving support from Ashbee Home Care Ltd.

A healthcare professional told us, “Assessments have been made in the past and referrals made appropriately in order to safely support their patients and get the appropriate support and treatment needed.”

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People told us their care and support needs were assessed, reviewed, and updated as required.

People’s daily records were accurate and evidenced the care they had received. For example, we saw people’s records included details of referrals to healthcare professionals when there had been an increase in falls for a person.

Care plans had been updated to reflect changes to the person’s care and support prescribed by the healthcare professional. A healthcare professional told us, “All the client care plans are accurate and up to date with all correct information.” This meant staff provided care in line with guidance and best practice. A member of staff said, “There is plenty to learn that includes topics especially for certain clients so I am well informed on their needs.”

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. 

People using Ashbee Home Care Ltd were supported to share their personal histories, preferences, and routines. The service worked closely with healthcare professionals to ensure care and support met the needs of the individuals.

Relatives told us, “I was really impressed by the way the management team were keen to introduce themselves to us.” And, “My relative was always very careful of who she met, so the manager visited with the all the carers and fully introduced them to us to put my relative at ease from the outset.” A healthcare professional told us, “Assessments have been made in the past and referrals made appropriately in order to safely support their patients and get the appropriate support / treatment needed.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Relatives told us how their loved one’s general wellbeing and health had improved since receiving care and support from Ashbee Home Care Ltd. Relatives described how their loved one was, “A changed person, she is much more proactive, both mentally and physically. She wasn’t getting out of bed, eating or walking, now she does all those things without even prompting”. And, “They always encourage my relative to go out of the house and do exercises to promote their independence.” The registered manager said they promoted a holistic approach and involved health and social care professionals as well as families to ensure good outcomes for people.

A healthcare professional told us; “They have been known to create unbelievable outcomes for patients and provide an incredible positive change to their lives.”

Staff told us, “The service gets support when needed to improve people’s lives and make things better.” And, “We all care about the people we go to and want what's best for them.” A healthcare professional told us, “Signs of illness and deterioration have been picked up by the care staff immediately, which allows management to reach out and organise timely support. Referrals have been put in place to prevent risks and prevent hospital admissions.”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider had a policy for the assessment of whether a person had the capacity to make decisions about their care and support. We saw the principles of the Mental Capacity Act 2005 (MCA) were followed in practice. We saw the provider had met their legislative requirements in practice for people who had a Lasting Power of Attorney (LPA) appointed. Prior to making decisions about care, the registered manager ensured evidence of the LPA was obtained and they were consulted about all decisions.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider had a policy for the assessment of whether a person had the capacity to make decisions about their care and support, we saw the principles of the Mental Capacity Act 2005 (MCA) were followed in practice. We saw the provider had met their legislative requirements in practice for people who had a Lasting Power of Attorney (LPA) appointed. Prior to making decisions about care, the registered manager ensured evidence of the LPA was obtained and they were consulted about all decisions.