About the service
Halliwell is a care home providing personal and nursing care to 58 people aged 65 and over at the time of the inspection. The service can support up to 64 people.
The care home accommodates 58 people across three floors, each of which has separate adapted facilities.
People’s experience of using this service and what we found
People told us they received exceptional and outstanding care and support. People’s dignity was promoted and respected at every turn. Staff encouraged people to make decisions about the care and support they received, enabling people to have control over their lives. People’s independence was promoted where safe to do so.
Care plans were person-centred and regularly reviewed to reflect people's changing needs. People spoke of the outstanding activities available and were supported to engage in these both in a group setting or on a one-to-one basis. The registered manger was aware of the provider's complaints policy and adhered to this. People’s end of life wishes were adhered to and people received exceptional care and outstanding support at the end of their lives.
Staff received comprehensive training to enhance their skills and knowledge. Staff were encouraged to reflect on their working practices to drive improvement. People spoke positively about the food provided, which met their dietary needs and preferences. A wide range of healthcare professional services were available to monitor and maintain people’s health and well-being. People’s cultural and spiritual needs were encouraged and respected.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported
People’s administration of medicines was monitored and the provider took prompt action to remedy minor concerns we found at this inspection. People continued to be protected against the risk of harm and abuse, as staff received safeguarding training and knew how to identify, report and escalate suspected abuse. Risk management plans were comprehensive and gave staff clear guidance on how to keep people safe. People were protected against cross contamination, as there were robust infection control measures in place. Sufficient numbers of staff were deployed to keep people safe.
People, their relatives, staff and healthcare professionals confirmed the service was well-led. Regular audits were carried out to drive improvements. The registered manager placed emphasis on partnership working to ensure people received appropriate care and support in line with their needs and wishes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good, with Outstanding in well-led (published 30 December 2016).
Why we inspected
This was a planned inspection based on the previous rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Halliwell on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.