• Care Home
  • Care home


Overall: Good read more about inspection ratings

Kingswood Road, Tunbridge Wells, Kent, TN2 4UN (01892) 525909

Provided and run by:
Elizabeth Finn Homes Limited

Latest inspection summary

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Background to this inspection

Updated 14 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 10 March 2021 and was announced.

Overall inspection


Updated 14 April 2021

About the service

Halliwell is a care home providing personal and nursing care to 58 people aged 65 and over at the time of the inspection. The service can support up to 64 people.

The care home accommodates 58 people across three floors, each of which has separate adapted facilities.

People’s experience of using this service and what we found

People told us they received exceptional and outstanding care and support. People’s dignity was promoted and respected at every turn. Staff encouraged people to make decisions about the care and support they received, enabling people to have control over their lives. People’s independence was promoted where safe to do so.

Care plans were person-centred and regularly reviewed to reflect people's changing needs. People spoke of the outstanding activities available and were supported to engage in these both in a group setting or on a one-to-one basis. The registered manger was aware of the provider's complaints policy and adhered to this. People’s end of life wishes were adhered to and people received exceptional care and outstanding support at the end of their lives.

Staff received comprehensive training to enhance their skills and knowledge. Staff were encouraged to reflect on their working practices to drive improvement. People spoke positively about the food provided, which met their dietary needs and preferences. A wide range of healthcare professional services were available to monitor and maintain people’s health and well-being. People’s cultural and spiritual needs were encouraged and respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

People’s administration of medicines was monitored and the provider took prompt action to remedy minor concerns we found at this inspection. People continued to be protected against the risk of harm and abuse, as staff received safeguarding training and knew how to identify, report and escalate suspected abuse. Risk management plans were comprehensive and gave staff clear guidance on how to keep people safe. People were protected against cross contamination, as there were robust infection control measures in place. Sufficient numbers of staff were deployed to keep people safe.

People, their relatives, staff and healthcare professionals confirmed the service was well-led. Regular audits were carried out to drive improvements. The registered manager placed emphasis on partnership working to ensure people received appropriate care and support in line with their needs and wishes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good, with Outstanding in well-led (published 30 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Halliwell on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.