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Furzeham Lodge Care Home Good

Inspection Summary

Overall summary & rating


Updated 26 September 2020

About the service

Furzeham Lodge is a residential care home that provides accommodation and support for up to 22 older people, some of whom may be living with dementia or physical frailty. At the time of the inspection there were 19 people living at the service.

People’s experience of using this service and what we found

People were treated with kindness, compassion and relatives had confidence in the registered manager and told us the service was well managed.

People's needs, and choices were assessed, and their care and support delivered to achieve effective outcomes. Care plans provided staff with information and guidance about how to meet people's needs in the way they preferred.

Risks associated with people’s care needs and the environment had been appropriately assessed and staff had been provided with information on how to support people safely. We have made a recommendation about window restriction.

People were protected from potential abuse by staff who had received training and were confident in raising concerns. There was a thorough recruitment process in place that checked potential staff were safe to work with people who may be vulnerable.

People’s medicines were managed safely and stored securely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We were assured the service were following safe infection prevention and control procedures to keep people safe. The service had ongoing monitoring arrangements to ensure all aspects of infection control followed best practice guidance.

The provider had systems and procedures to monitor and assess the quality and safety of the home. The registered manager had increased their level of oversight and lessons had been learnt from past inspections. Relatives, staff and healthcare professionals had confidence in the registered manager and told us the service was well led.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 3 April 2019) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating. We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Furzeham Lodge Care Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 26 September 2020

The service was safe.



Updated 26 September 2020



Updated 26 September 2020



Updated 26 September 2020



Updated 26 September 2020

The service was well-led.