Larchfield Manor

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 67 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being and communication needs with them. People’s needs were assessed prior to them starting to live at the home. Assessments covered people’s care and support needs and what was important to and for each person. However, information about people’s care needs and risks was not consistently reflected throughout their care records when changes occurred. We have addressed this under Safe systems, pathways and transitions.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff supported people with nutrition and hydration, and people told us they generally enjoyed the food.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Relatives told us staff worked closely with health and social care professionals when needed and kept them fully informed about any changes.

The provider supported people to manage their health and well-being to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff worked closely with other agencies to ensure people’s needs were met. People’s health conditions were documented, and people were supported to access a range of healthcare professionals.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The provider routinely monitored people’s care and treatment. Care and support were reviewed regularly and staff responded when people’s needs changed. However, changes were not always accurately and consistently reflected across all relevant parts of people’s care records. We have addressed this under Safe systems, pathways and transitions.

The provider told people about their rights around consent and respected these when delivering care and treatment. People were involved in all decisions about their care and support. The provider was meeting the requirements of the Mental Capacity Act (2005).

People told us their consent was always sought, and they were involved in decisions about their care and support. A relative told us, “Yes, they do ask and talk to [person]. I don’t have any concerns about the way they look after [person].”