- Care home
Larchfield Manor
Assessment report published 15 September 2026
Contents
Ratings
Our view of the service
Date of assessment: 18 August to 27 August 2026. The service is a residential home providing accommodation and personal care to adults of all ages, including people living with dementia. The home is registered for 47 people. At the time of our assessment there were 34 people living at the home.
During this inspection we found the provider was in breach of the legal regulation in relation to governance.
People’s needs were assessed, monitored and reviewed. However, information within care records was not always accurate, complete or consistent. We found no evidence that people had experienced harm, but inaccurate records increased the risk that staff might not always have access to reliable information when providing care.
Systems were in place for governance and oversight of the service. However, we identified inaccuracies and inconsistencies in people’s care records, gaps in fire safety arrangements and environmental risks. These matters had not been identified through the provider’s existing governance processes. The provider had recently introduced measures to strengthen quality assurance, but these were not yet consistently effective in identifying, monitoring and addressing risks.
Managers were open and transparent throughout the assessment. They demonstrated an understanding of the challenges facing the service and a willingness to learn, improve and take action where concerns were identified.
Staff understood safeguarding responsibilities and supported people to take positive risks whilst maintaining their independence and choice. There were sufficient skilled and experienced staff to meet people's needs, medicines were managed safely and the home was clean with arrangements in place to reduce the risk of infection.
People received person-centred care based on their assessed needs and preferences. Staff worked effectively with healthcare professionals to support people's health and well-being and promote positive outcomes. The provider was working within the principles of the Mental Capacity Act 2005 and involved people in decisions about their care and support.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
Although we identified some areas where improvement was needed, particularly in relation to governance, people spoke positively about their experiences of living at the home. They told us they felt safe, well cared for and happy in the home. People told us they felt confident in the staff's skills and knowledge, with comments including, “Yes, I do feel safe here. I do feel they know what they are doing, I have every faith in the staff.”
People said staff were kind, caring and approachable. People told us, “I love it, every staff member is very loving and caring. They like to have a laugh with you, and they never turn you away. They make sure you are alright” and “They are very nice; they chat and ask what you would like.” One person said, about managers and staff, “I can't fault them.”
People also spoke positively about the home's atmosphere and environment. They described the service as friendly and homely and were complimentary about the cleanliness of the home. People told us, “It has a nice atmosphere here; they are very friendly” and “The cleaners are brilliant they will do anything for you.”
People told us they were happy with their accommodation and were able to personalise their rooms to reflect their preferences. They described having choice and independence in their daily lives. People said, “I have a lovely room. I chose the wallpaper and they put it up. I have my own furniture. My belongings are safe here” and “Yes, it's a nice place, I feel at home, I am safe and can go where I like.”