The Care Quality Commission
  • Care Home
  • Care home

Archived: Money Lane

Overall: Good read more about inspection ratings

Money Lane, West Drayton, Middlesex, UB7 7NU (01895) 430687

Provided and run by:
Royal Mencap Society

All Inspections

20 and 25 November 2014

During an inspection looking at part of the service

Money Lane is a care home providing care and accommodation to up to five adults with a learning disability. The last inspection of the service took place on 18 and 23 April 2013 and we found the service was meeting all of the Regulations we looked at.

This inspection took place on 20 and 25 November 2014. The visit on 20 November was unannounced and we told the manager we would return on 25 November to complete the inspection.

The registered manager told us she had worked in the service for 13 years. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff assessed the care and support needs of people using the service, understood each person’s needs and knew how people preferred to be cared for and supported.

Staff supported people to access the healthcare services they needed and made sure they received the medicines they needed.

The provider carried out checks to make sure staff were suitable to work with people using the service.

Staff had the training they needed and the provider and registered manager supported staff to deliver appropriate care and support safely.

The provider had systems to monitor the quality of the service and obtain feedback from people using the service, their representatives and others.

The atmosphere in the home was open, welcoming and inclusive. Staff spoke to people in a kind and friendly way and we saw many positive interactions between the staff and people who used the service.

18, 23 April 2013

During a routine inspection

We spoke with three people who used the service, looked at their care records, spoke with two members of staff and people's family members. People we spoke with told us "I like living here, I have been here a long time." Another person told us "I am helped to go to college do my house work, and help with cooking. I enjoy going out and going to the pub." One person told us I am supported to go out independently on my own, I like to go shopping, go to the shops and see my family."

Comments from people's relatives included "I am happy with the care my relative receives, but I would like them to be more supported to use the telephone so I know they get home safely when they have visited."

Another person told us they were pleased their relative was supported to be "independent by accessing the community."

We found from looking at people's care records that they were involved in decisions regarding their care and each person had care plans and risk assessments in place to ensure their safety and well-being.

We found people understood abuse and how to report it. The provider had arrangements in place to identify and minimise the risks of abuse.

We found staff received appropriate training and supervision.

We looked at the environment and found following our inspection in December 2012 improvements had been made, and there was a system in place to monitor the quality of the service and the environment of the home.

17 November 2012

During a routine inspection

We spoke with two people who used the service and two members of staff. People told us that they were given choices and we observed people being supported to make decisions. People were encouraged to develop and maintain independent living skills and take part in daily life in the home. They were supported to go out into the local community and take part in a range of activities. However, staff did not always respect people's right to choose.

People had detailed care plans that contained information about their needs and the action staff should take to meet them. Risks associated with people's needs had been assessed and plans implemented to enable staff to support people in minimising these risks.

The staffing levels at the home were suitable to meet people's needs and ensure that they received appropriate care and support. There was a complaints system in place and complaints forms available in a suitable format to support people to make a complaint.

The home was not well maintained. There were several maintenance issues observed during the visit to the home some of which posed potential risks to people.

13 December 2011

During a routine inspection

The feedback we received from people who use the service was positive. They told us that staff were available when they needed them and that they provided good care. People said they had opportunities to go out and to take part in activities that they enjoyed, which was important to them. One person told us, 'I like living here, I think it's good' and another person said, 'I like everything here'. People also said that staff helped them get medical treatment if they needed it and helped them to stay healthy.

People told us that they are able to have their say about the care they receive. They said they could choose how they spent their time and that they could have privacy when they wanted it. They said they felt safe living at the home and that staff had listened to what they had to say if they had ever been unhappy about something at the home and helped them to resolve the issue.