Mellor House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The registered manager was aware of the inequalities people with a learning disability and complex health needs could face and was passionate in ensuring they had equal access to services and were protected from discrimination. The registered manager was able to give good examples of how they had facilitated people accessing healthcare and advocated on their behalf to ensure they had equal access to treatment and services.

There was a culture at the service to challenge inequalities and seek solutions to the barriers people faced. Whether that was in accessing healthcare or achieving people’s personal goals and meeting their wellbeing needs. Staff had completed training on the Equality Act and understood people’s rights and how to advocate on their behalf.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.