We spoke with a resident who said staff always locked their bedroom door when they were not in the room so that other residents could not walk in without their knowledge.A resident told us their care plan had been discussed with them and they had signed their care plan but mentioned that they were not clear about the detail as it was late at night and they did not have their reading glasses. However, they also said that staff provided the right level of care and support for their needs.
People told us they were happy at the home and this view was echoed by a visitor we spoke with.
A resident told us that a lady came into the home once a week and sat down with people individually and completed crossword puzzles, looked at newspapers or read poetry. We were told by residents that they liked to listen to music in the sitting room.
The physiotherapist visits on a weekly basis and residents played ball games and hoopla. A visitor said there were not a lot of activities going on but the main reason their relative had moved to the home was because of the Christian ethos.
People told us they enjoyed the food and that there was a choice at teatime. We were also told by a resident that staff fed other residents and that they did so, 'gently'. A visitor told us that the home kept a record of what their relative ate so their health was monitored. People told us there was a menu on the wall but one person said they had not seen it.
People told us they felt safe within the home.
A resident told us their walking frame was cleaned weekly. A visitor told us they were impressed that the home did not have an offensive odour when they walked in.
A visitor told us they had given information to staff about applying cream to a resident and that records were kept which showed this happened.
Residents told us that they had a call bell alarm in their rooms and that staff responded in good time when they used it.
People using the service told us that the staff were 'lovely', 'friendly and helpful'. We were also told that staff would go to residents' rooms to see how they were and that staff did a good job. Visitors told us that staff treated residents as individuals.
We spoke to residents about whether they would feel able to complain if they were not happy about the service provided and people confirmed that they would be.
What we found about the standards we reviewed and how well Keychange Charity Fair Havens Christian Care Home (with Nursing) was meeting them
This review assessed whether Keychange Charity Fair Havens Christian Care Home (with Nursing) provides care to people that meets essential standards of quality and safety, respects their dignity and ensures their rights. This review focused on all of the 16 regulations and associated outcomes for people who use services that most directly relate to the quality and safety of care.
Keychange Charity Fair Havens Christian Care Home (with Nursing) has been assessed as being compliant with seven of the essential standards. For the remaining nine outcomes we have assessed the service to be non-compliant with these essential standards. We have moderate concerns with four of these outcomes and minor concerns with the remaining five.
Keychange Charity Fair Havens Christian Care Home (with Nursing) therefore needs to take action to be compliant in the areas identified. We will monitor its plans to address the concerns raised in this report and take additional action if necessary.