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Keychange Charity Fair Havens Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 9 February 2018

This inspection took place on 28 November and 5 December 2017 and was unannounced. The home provides accommodation for up to 21 older people with personal care needs. There were 21 people living at the home when we visited. All areas of the home were accessible via stairs and a passenger lift. There were lounges/dining rooms on the ground floor of the home and accessible outdoor space from the ground floor.

There was a registered manager at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

The registered manager had effective systems in place to monitor the quality and safety of the service, which identified where improvements were required. They had identified shortfalls in the service’s recruitment process when ensuring references from previous employment were obtained for every candidate. The registered manager had taken action to put a new more robust process in place.

The registered manager also sought feedback from people, relatives and staff about the quality and safety of the service in order to make changes and improvements. There was a complaints policy in place which the registered manager adhered to when people raised concerns.

People and staff told us the registered manager was approachable and ran the service effectively.

There was a calm and relaxed atmosphere at the service. Staff were caring and considerate of people’s needs and were aware of the steps needed in order to keep people safe, treat people with dignity and to ensure their rights and freedoms were respected.

People had risk assessments in place to assess, monitor and mitigate the risk of harm. Staff understood how to implement this guidance into their everyday practice. Staff were knowledgeable about people’s individual needs and were able to make adjustments to ensure these needs were met.

Staff had received a training programme which met the required standards relevant to their role. The registered manager monitored their work performance through ongoing training and supervision.

Staff had also received training in delivering compassionate end of life care. The service had many examples where they worked with people, families and other stakeholders in order to help people have dignity and comfort during their last days.

The service used an electronic care planning and monitoring system in order to record care notes, incidents and track trends and changes in people’s health and wellbeing. Staff had the most up to date guidance about people’s needs available including important information about people’s healthcare and medicines. The service had established positive working relationships with healthcare professionals, which meant that people had access to healthcare services when required.

People told us they enjoyed the food at the service and there was a chef employed who knew which people had specific dietary requirements or preferences.

Inspection areas

Safe

Good

Updated 9 February 2018

The service remains safe

Effective

Good

Updated 9 February 2018

The service remains effective.

Caring

Good

Updated 9 February 2018

The service remains caring.

Responsive

Good

Updated 9 February 2018

The service remains responsive.

Well-led

Good

Updated 9 February 2018

The service remains well led