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Octavia Housing - Leonora House Good

Inspection Summary


Overall summary & rating

Good

Updated 19 June 2019

About the service: Leonora House provides extra care housing for up to 26 people, including younger disabled adults, people with mental health problems or mild learning disabilities and older people living with dementia. At the time of the inspection 25 people were living at the service.

People’s experience of using this service:

People received personalised care and staff had an excellent understanding of how to meet their needs.

Staff were understanding and supportive when people were at the end of their life. Relatives spoke extremely positively about the difference the support made to them and their whole family at such a sensitive time.

People had access to a wide range of activities and events, which people were encouraged to get involved with to help reduce social isolation and create meaningful friendships.

People and their relatives were positive about the kind and caring attitude of the staff that supported them. One compliment stated, ‘I cannot praise the staff enough. They have so much love for my [family member] it has left me so thankful that they are here.’

People were supported to live independent lives and staff were aware of their needs to help them stay safe. Staff followed best practice guidance and worked closely with a range of health and social care professionals to ensure people received effective care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People were supported to a range of healthcare appointments and staff followed up any issues or concerns. Staff contacted health and social care professionals for advice and guidance if there were changes to people’s health and wellbeing.

People were cared for by dedicated staff who felt appreciated and supported in their role. Staff spoke positively about the working environment and the support they received to help improve the quality of care.

Rating at last inspection: At the last inspection the service was rated Good. (Report published 26 October 2016).

Why we inspected: This was a planned comprehensive inspection based on the outcome of the previous inspection.

Follow up: We will continue to monitor information and intelligence we receive about the service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning information is received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 19 June 2019

The service remained Good.

Details are in our Safe findings below.

Effective

Good

Updated 19 June 2019

The service remained Good.

Details are in our Effective findings below.

Caring

Good

Updated 19 June 2019

The service remained Good.

Details are in our Caring findings below.

Responsive

Outstanding

Updated 19 June 2019

The service improved to Outstanding.

Details are in our Responsive findings below.

Well-led

Good

Updated 19 June 2019

The service remained Good.

Details are in our Well-led findings below.