- Homecare service
Archived: Octavia Housing - Leonora House
Assessment report published 2 July 2025
Contents
Ratings
Our view of the service
Octavia Housing - Leonora House is a domiciliary care agency. It provides personal care to people living in their own homes within an extra care scheme. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this assessment looked at people’s personal care and support service. The service provides support for older adults. At the time of our assessment, 13 people were receiving the regulated activity of personal care.
Date of assessment: 28 May 2025. This assessment was carried out due to the length of time since the previous assessment in May 2019. The last rating for the service was good. At this assessment, the rating remains good.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The provider identified risks related to each person’s care needs to ensure appropriate support was provided. Medicines administration was managed in line with best practice. The provider had a robust recruitment process which enabled them to identify suitable staff. Staff completed a range of training and were supported to keep up to date with best practice through regular supervision and team meetings. The provider worked with other organisations to support people to receive their care and undertake activities they enjoyed. The provider completed audits and other quality assurance processes to monitor the provision of care.
People's experience of this service
People were supported to access a range of activities and do things they enjoyed for example going to a day centre, going out for meals, watching football and regular entertainment organised at the service. People were also supported to go on holiday overseas. People were supported to improve their mobility and maintain their independence through exercises and using technology such as an interactive table. People felt safe when they received support. Relatives confirmed they felt their family member was safe, they were happy with the care and the service was well run. Their comments included, “Yes, I would say it is very well run. I am pleased with [family member’s] care and it has been a massive relief for me. I’m very happy with them all.” Another relative said, “[A manager] is always very helpful and flexible about things. It seems to be a well-run agency from what I have seen, and we have no complaints. We are happy with [family member’s] care.”