Archived: Octavia Housing - Leonora House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
We assessed a limited number of quality statements in the effective key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Relatives confirmed they were involved in the assessment of their family member’s support needs. A relative said, “I was involved with [my family member’s] care plan when they moved here about a year ago and it was reviewed then.” The registered manager confirmed that people’s support needs were assessed to ensure that the care provided through an extra care scheme was best to meet the person’s needs. The information from the needs assessment was used to develop the person’s care plan and risk assessments. Staff confirmed the care plans provided them with information on the person’s health and wellbeing needs and how to support the person.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The provider had a process to assess people to identify if they could make decisions about their care. If they could not consent the provider ensured appropriate support was provided to meet the person’s needs. The provider completed a mental capacity assessment if they identified a person could not make an informed decision about their care. Relatives explained that staff ensured their family member was given choices in relation to the care provided. A relative said, “They do [my family member] meals for them and they always offer choices first.” Staff understood the importance of supporting people to make decisions about their health and wellbeing whenever possible with a staff member commenting, “People are able to make decisions on their own in some way. We are there to support them and not to take away what they want to do or like to do. We are there to support them to be safe.”