Care U Care Ltd

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

People received a safe service, provided by enough appropriately recruited, and trained staff employed to meet their needs. This meant people were supported to live safely. The registered manager, and management team assessed, monitored, and recorded risks to people that were also reported by care staff. Accidents, incidents, and safeguarding concerns were reported, investigated, recorded appropriately, and learnt from. Staff received appropriate training to administer, prompt, and support people to take their medicines, if necessary. Infection control procedures were followed.

This service scored 72 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had thorough, up to date processes that enabled learning from incidents where people may have been put at risk. This promoted people’s safety as a priority whilst not limiting their choices and empowered them to take acceptable risks. A staff member told us, “The people and their safety always come first.”

The provider had up to date processes, and systems that were followed, enabling continuity of safe care, and joined up working. Relationships with healthcare professionals were established to promote, and maintain people’s safety. The provider's policies, procedures, and processes were in line with current, relevant legislation.

The provider had efficient safeguarding policies, procedures, and processes that followed current, relevant legislation. The systems demonstrated safety concerns were reported to the registered manager, recorded, monitored frequently, and raised with appropriate bodies in a timely way. As appropriate, people and those important to them were involved in this process and informed about what action would be taken to keep people safe. One person told us, “I couldn’t feel safer with them.”

Risks to people were assessed, and up to date care plans in place to help staff prevent or minimise the identified risks, where possible. Risks included supporting people with their personal care, and mobility. This meant staff had up to date information about the action they should take to manage these risks and keep people safe. The systems also enabled, and supported staff to report concerns, incidents, and accidents in a timely way, minimise risks, and avoid them being repeated. This enabled the provider to have oversight of and be able to manage risks. The management team completed regular audits and care plans updated if new risks were identified. A relative said, “Staff enable [Person using the service] to take risks that are acceptable to them, to give them more choices and maintain a good quality of life.”

The processes in place were followed, and identified areas of concern regarding risks, and hazards in people’s homes to them, and staff.

The provider staff recruitment process was thorough, and records demonstrated it was followed, and regularly reviewed. Staff received training that was comprehensive and based on the Skills for Care Common induction standards. They form part of the Care Certificate which is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social sectors. Disciplinary and capability processes were fair, and regularly reviewed to ensure there was no disadvantage based on any specific protected equality characteristics. The processes enabled staff to receive appropriate, comprehensive training that was relevant to their role. They were supported to deliver safe care by receiving regular supervision, appraisals, development support, and being encouraged to participate in service improvement. A relative told us, “They [staff] turn up on time, do what they are supposed to do, and I couldn’t wish for better.”

There were processes that were followed, recorded, and audited including MAR sheet completion, and field co-ordinator spot checks, phone calls to people using the service, and welfare monitoring visits. The visits and spot checks alsomaximised infection control and ensured a clean, hygienic environment for people to live and staff to work in.