Care U Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People and their relatives said that highly effective care was provided, They were not subject to discrimination and their equality and diversity needs were well met. The staff were well-trained and supervised. People and their relatives also told us staff provided excellent care in a dedicated, patient manner that was person centred, and focused on and met people’s needs. Staff encouraged people to discuss their health needs, and any changes to them or concerns were passed on to appropriate health care professional partners. This included transitioning of services when people became more dependent as their needs changed. Staff proactively protected people from the risks associated with nutrition and hydration, and people were encouraged to choose healthy and balanced diets that also met their likes, dislikes, and preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The assessment processes evaluated people’s needs if they could be met and how. A sponsoring placing authority also provided a referral. The provider carried out their own assessments with people, and their relatives which were comprehensive, to ensure they met people’s current needs. The assessments fed care plans that were up-to-date, regularly reviewed, and updated so staff understood people’s current needs. Any required adjustments were made accordingly. A relative told us, “We were fully involved in the assessment process which meant needs were identified properly.”

The systems in place ensured that staff were kept up to date with national legislation, evidence-based good practice, new innovations, and required standards.

The processes enabled the service and its staff to engage with relevant healthcare professionals, and other organisations within the community that may be able to meet people’s needs that fall outside the agreed care package. This provided joined up, linked care and support for people. One person said, “They [Staff] never let me down, and work as a team.”

The processes in place enabled the service to keep track of people’s health, update care plans, and inform healthcare professionals, and any care package purchasers of required changes. People were also encouraged, and supported, by staff to take healthier eating options without reducing their choices and options.

The processes included assessments carried out prior to people receiving a service, and care plans that were comprehensive, and identified people’s care and support needs. The monitoring processes regularly updated care plans with fresh information that identified areas of care that required refocusing, and the care package to be adjusted.

There were systems and processes to ensure that people and their representatives understood the care and treatment being offered or recommended. Consent to care and treatment was recorded in people’s care plans by themselves if they had been assessed as having capacity to do so or by people appointed to make decisions on their behalf.