Care U Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The registered manager, management team, and staff were very responsive to people’s needs, and assessed, reviewed, and appropriately adjusted their care plans when required. This included any communication needs. People received equal person-centred care, were given choices, well supported to make them, and encouraged to follow their routines, and interests. They were also encouraged and supported to maintain social contact with friends and family to maintain their independence, and minimise social isolation. People were given enough suitable, and accurate information about the service to make their own decisions regarding whether they wished to use it. Complaints were recorded, investigated, and people provided with outcomes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives told us they were fully involved in care planning that covered all aspects of the support they needed including their physical, emotional, and social needs. Their care options were fully discussed with them, as part of the assessment process, and it was explained what they could and could not expect from the service. They were informed of any required adjustments to their care plans, and their consent was sought. A person told us, “Very impressed with the staff, and the management.” A relative said, “They couldn’t do more.”

There were processes that provided smooth information sharing, and enabled people to receive the care and support they required in a co-ordinated, flexible way that understood the diverse health and social care needs of the local community. A person said, "I'm still able to keep in touch with friends, and family."

The processes in place enabled people to know how to access their health and care records, and decide which personal information could be shared with other people This included their family, care staff, and healthcare professionals. People received information in a timely way that met best practice standards, legal requirements and was tailored to individual needs. People were provided with clear, and transparent information that followed consumer rights best practice, including contracts and charges. Information about people that was collected, and shared met data protection legislation requirements.

The provider processes monitored if people received person centred care by regular phone contact with them, spot and welfare check visits, and staff supervision sessions. This information was regularly reviewed, and changes made to the care provided to make a positive impact on people, and their lives. A relative said, “I and [Person using the service] feel listened to, and our views valued.”

The provider systems and processes protected people regarding their care, treatment, and support. This was by promoting equality, removing barriers, protecting their rights, and making them feel their experiences of discrimination, and inequality were listened to and acted upon to improve their and other people’s care.

The provider systems and processes protected people regarding their care, treatment, and support. This was by promoting equality, removing barriers, protecting their rights, and making them feel their experiences of discrimination, and inequality were listened to and acted upon to improve their and other people’s care. This meant they experienced equity in experience, and access.

People’s care records contained current information about the support they needed to live as independently as possible, recording their wishes in relation to how their social, cultural, and spiritual needs were to be met. Their decisions, and what matters to them were identified, and delivered through personalised care plans that were shared with others who may need to be informed. This was also the basis for meeting people’s current care and support needs, identifying changes to them, planning how to meet those changes, and to promote their independence.