Cohen Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. The provider told us they worked with people so people could lead their care and completing observations supported with understanding familiarity between people and staff. The provider told us they also "reviewed the care and staff in reviews." Relatives told us staff were a "blessing, homely, nice and couldn’t ask for a better care” and they, "honestly cared for [person]" and staff were "devoted and cared from their heart."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The provider told us they would action spot checks if concerns were received, undertake observations and update people's care plans. Initial assessments included details such as activities people enjoyed, for example, listening to music. Relatives told us people were treated as individuals, with respect and dignity.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The provider told us they would support people with activity plans, send families a list of activities and work with families. Care records included information regarding people’s independence skills, for example, in relation to people’s mobility and if people could walk unaided.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The provider told us they worked flexibly with families and communicated any updates with them. Relatives told us staff knew how to provide care in the way people required. Relatives told us staff supported people with activities, such as music.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. The provider told us they accommodated flexibility and actioned informal check-ins with their staff. The provider completed staff supervisions.