Archived: The Pemberdeen Laser Cosmetic Surgery Clinic Limited

We looked for evidence that there was an inclusive and positive culture of continuous learning and improvement that was based on meeting the needs of people who used services and wider communities. However, we could not find evidence of this.   We checked that leaders proactively supported staff and collaborated with partners to deliver care that was safe, integrated, person-centred and sustainable, and to reduce inequalities. However, we found significant shortfalls in the service provision. 

The key question was previously rated as requires improvement. This key question has been rated inadequate. This meant there were widespread and significant shortfalls in service leadership. Leaders and the culture they created did not assure the delivery of high-quality care.

The service was in breach of regulations for people’s safe care and treatment the premises and equipment used within the building, staffing , the ways people’s medicines were managed safely and the governance at the service. We requested further information from the provider to address these concerns. 

CQC has taken regulatory action in relation to the concerns that we found. We may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.