Dynamic Community Care Ltd

Updated 7 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 27 January 2023 and ended on 6 February 2023. We visited the location’s office on 30 January 2023.

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used information gathered as part of monitoring activity that took place on 13 October 2022 to help plan the inspection and inform our judgements. We used all this information to plan our inspection.

During the inspection

We spoke with 1 person and 1 relative about their experience of the support provided. We spoke with 5 members of staff including the registered manager. A variety of records relating to the management of the service were reviewed. This included 3 people's care records. We looked at 2 staff files in relation to recruitment.

Updated 7 March 2023

Dynamic Community Support Ltd is a homecare agency providing personal care to older people and people with physical disabilities. At the time of our inspection there were 3 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Minor Improvements were needed to recruitment processes. However, the registered manager confirmed they had taken action to resolve this following the inspection. People received a safe service. The service had systems in place to protect people from harm. Risks to people were effectively assessed and documented.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had the training they needed to carry out their roles and to provide people's care in a safe way.

People told us staff were kind and caring and knew their needs well. Staff respected people's decisions and choices about their care. People were supported to eat meals of their choice and to maintain adequate nutrition and hydration.

People’s care plans included an overview of their lifestyle and preferences. The service had a system for investigating complaints.

The registered manager’s quality assurance processes were sufficient for the size of the service. and they were prepared to introduce additional checks when needed. The registered manager and staff team were committed to delivering a high standard of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 20 October 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.