Bricklehampton Hall

Updated 26 June 2025

Date if the assessment- 7th July 2025. Bricklehampton Hall is a nursing home which provides nursing and personal care for up to 55 people. At the time of the assessment there were 45 people living at the service. During our previous inspection visits in May 2025, we identified concerns and served an urgent enforcement notice and identified five breaches of regulation relating to regulation 9 - Person centred care, regulation 10 - Dignity and Respect, regulation 12 - Safe care and treatment, regulation 13 - Safeguarding, regulation 17- Good governance. At this inspection we only looked at the most significant concerns and did not fully review all aspects of these breaches. The service remains in breach of these regulations; these will be followed up in full at the next inspection. We looked at 6 quality statements under 3 key question summaries. We found some improvements had been made with the environment, safeguarding processes, wound care monitoring. Recording of accidents, incidents and falls and overall governance and oversight also had evidence of improvements. Whilst these improvements meant the risk level had reduced there were still shortfalls in these areas which the service was in the process of addressing. During our visit we were informed there had been a change of management since our last inspection. The area manager was currently overseeing the service with an agency manager due to start the following day. The provider had also instructed a consultancy agency who was supporting the service to make improvements.

Updated 26 June 2025

We did not speak directly to people during our visit. Since our last visit the provider had sent surveys to people and their relatives to gather feedback on the service they received at Bricklehampton Hall. There were 44 responses, 33 of those responses were positive, 11 had either some or all negative comments. There had not been any action taken to respond to the people who had shared their negative experiences. We shared this with the area manager who told us they were waiting for the last day – 15th July 2025, before an analysis and actions would be taken. During our visit, staff from the consultancy agency had started making contact with people to gain more information on their negative experiences. We observed people were supported when requesting assistance in a timely manner.