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Bricklehampton Hall Requires improvement

All reports

Inspection report

Date of Inspection: 6, 9 December 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF | 82.19 KB

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 December 2013 and 9 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

Before people received any care or treatment they were usually asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

During our inspection, the atmosphere at the home was warm and homely. We saw that people who used the service looked comfortable around the staff on duty.

Staff we spoke with explained how they gained people’s consent before they provided the care and support they needed. Staff told us that they would always ask people before they provided care and support. For example, we saw that members of staff checked with people that they were happy to be hoisted from a wheelchair into an armchair. This meant that staff informed people what they were about to do and sought their consent.

We looked at the care records for three people who used the service. The records did not show that people’s consent had been obtained. However, we spoke with two visitors who confirmed that they were aware of their relatives care plan. The registered manager told us that family members were telephoned about care plan up dates.

One member of staff told us that care would be provided in the people’s best interest. This showed that staff knew what to do when a person was unable to make the bigger decisions in their lives.