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Bricklehampton Hall Requires improvement

All reports

Inspection report

Date of Inspection: 11 March 2013
Date of Publication: 5 April 2013
Inspection Report published 5 April 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 March 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Some of the people who used the service were not able to communicate their views to us. We used observations and in particular we carried out a SOFI to understand the care people received. SOFI stands for Short Observational Framework for Inspection and is a tool we used to evaluate people’s experiences of the quality of care provided. For example, we carried out observations over a lunch time period that showed how care workers supported people. We saw care workers interactions with people were friendly, supportive and positive. We saw and heard people were offered a choices of meals, drinks and desserts. We saw people respond positively to care workers.

We spoke with four people who told us that they were getting the care and support they needed. Comments included: “This is a happy place and the staff are really good to me. Another person said: “I can’t fault it at all. The carers are fantastic”.

We spoke with two care workers who cared for people. They told us they knew people individually and knew people’s preferences such as likes, dislikes, mobility needs, food choices and individual personal care needs. One staff member explained how they supported a person when they did not want to do something. They said,” I go with their wishes. I can come back or I can talk to them, reassure them and spend time with them”. They also told us they treated people how they would want to be treated.

We looked at care records for four people who used the service. We found that care plans, risk assessments and monthly checks had been carried out and reviewed to make sure people’s care needs were being met. For example, we saw one care plan record that stated this person was required to have a monthly weight check. We saw record checks that confirmed this had been done on a regular basis.

We spoke with two care workers who knew the people’s records we had reviewed. They told us they knew the person’s needs and made regular checks to ensure they were comfortable. This meant people’s needs were being routinely assessed and that changes were implemented and documented to demonstrate the level of care needed.