• Care Home
  • Care home

Letheringsett Hall

Overall: Requires improvement read more about inspection ratings

Holt Road, Holt, Norfolk, NR25 7AR (01263) 713222

Provided and run by:
Imperial Care Homes Limited

Important:

We served a warning notice on Imperial Care Homes Ltd on 31 March 2026 for failing to meet the regulations related to good governance at Letheringsett Hall.

Latest inspection summary

On this page

Our current view of the service

Requires improvement

Updated 25 February 2026

Date of assessment: 9 March to 31 March 2026. We completed site visits on 9 March and 11 March 2026. Letheringsett Hall is a residential care home providing accommodation for people who require nursing or personal care. The service is registered for 20 people and provides support to older people. At the time of the assessment, there were 18 people living at the service. The service rating has changed from good to requires improvement at this inspection. The governance systems in place were not always effective. The provider was in breach of the legal regulations relating to good governance. Safeguarding incidents were not always identified and reported to the relevant authorities. Care plans and risk assessments were not always reflective of people’s current needs and information was found to be conflicting. We also found concerns around the fire safety implemented in the service. However, we observed staff to be kind and caring towards people and knowledgeable of people’s needs. Staff spoke positively about the management team and felt supported and listened to.

People's experience of the service

Updated 25 February 2026

We received positive feedback from people and relatives. People told us they felt safe living in the service. People and relatives were generally happy with the care received. One person said, “I do feel safe here. You can call for help if you need to.” A relative said, “[family member] is safe, [family member] is well looked after. It’s a weight off my mind.” While people expressed general satisfaction with their care and treatment, our assessment found elements of care did not meet the expected standards.