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Archived: Langdale Court Care Home Good

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Inspection Summary


Overall summary & rating

Good

Updated 4 January 2018

We carried out an unannounced inspection of the service on 07 November 2017.

[Langdale Court ] is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. (The care home) accommodates seven people in one adapted building. There were five people with mental health issues receiving care and support at the home at the time of our visit.

The service was last inspected 25 August 2015 and the rating for that inspection was Good.

There was a manager registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was not available at the time of the inspection.

People continued to feel safe. Risks were assessed and managed. There was enough staff to meet people’s needs. Safe recruitment was followed to ensure suitable staff were employed.

Medicines were managed and stored safely. Arrangements were in place to make sure the premises were clean. Staff had completed relevant hygiene training. Incidents and accidents were reported and managed.

People continued to have their needs assessed. Staff received training to ensure they had appropriate skills to carry out their roles. People were supported to have sufficient to eat and drink. People were supported to receive care across different services. People were involved in regular monitoring of their health and wellbeing. People were consulted about decisions about their environment. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People were positive about the staff and the care they received. People were treated with respect, compassion and in a dignified way at all times by the staff who cared for them. Staff were encouraged to form caring relationships with people to make sure they experienced good care.

People continued to receive personalised care that met their needs. Concerns and complaints were listened and responded to. Discussions took place to support people at their end of life.

Systems and procedures were in place to monitor and improve the quality and safety of the service provided. There was a registered manager in post. Staff were supported to raise concerns and use the whistleblowing policy. Information systems are used effectively to monitor the quality of care.

The service works in partnership with other organisations including the local authority, safeguarding and CQC.

Inspection areas

Safe

Good

Updated 4 January 2018

The service was safe.

The service remains Good.

Effective

Good

Updated 4 January 2018

The service was effective.

The service remains Good.

Caring

Good

Updated 4 January 2018

The service was caring.

The service remains Good.

Responsive

Good

Updated 4 January 2018

The service was responsive.

The service remains Good.

Well-led

Good

Updated 4 January 2018

The service was well-led.

The service remains good.